SHIPPING

&

RETURNS

Shipping Policy
  • Orders will be shipped with Canada Post 1-3 business days after payment has cleared.

  • We currently offer a flat rate for shipping, and free shipping on applicable orders (see table below).

  • Due to Covid-19, there are no guarantees on delivery times right now. We appreciate your understanding on this matter.

Free shipping to;

Canada​

USA


ROW

On orders over;

$120.00

$140.00

$170.00

Return & Exchange Policy
  • Unused products may be returned for a full refund (less postage) within 14 days of customer receipt.

  • Used products may be returned for full or partial store credit (less postage) within 14 days of customer receipt. (Value of product as deemed by Laye's Creations upon receipt.)

  • Products may be returned and exchanged within 14 days of customer receipt: unused products for their purchase price; used products for their value as deemed by Laye's Creations upon receipt.

  • Exchanges will be for in stock items only (not custom orders).

  • For hygiene reasons, Paw  Butter may not be returned.

  • We try and test all our products with our own animals, and can vouch to their ability to be used for the purpose for which they were designed.

  • If for some reason your product does not work as designed, or malfunctions within the first year after you purchased it, please get in touch and we will repair or replace your product for cost of shipping.

  • Note that this offer is only valid if the product has been used solely for its designed purpose. If your product has been used in any other way, this warranty is void.

  • (Regular wear and tear through normal use is to be expected, and not covered by this warranty.)

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Laye's Creations

Lethbridge, AB, Canada

b.s.laye@hotmail.com

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