SHIPPING

&

RETURNS

Shipping Policy

Orders will be shipped with Canada Post 1-3 business days after payment has cleared. We currently offer a flat rate for shipping (cost varies depending on customer location). This is standard shipping with a tracking number, which will be provided to customers, and basic insurance. Delivery time varies, however most orders within Canada arrive within 0.5-2 weeks.

Return & Exchange Policy
  • Regularly stocked items that have not been used may be returned within 14 days of customers receiving the item/s.

  • Customers are responsible for return postage, and must provide Laye's Creations with a tracking number.

  • A full refund (less postage) may be issued once the item has arrived at Laye's Creations and condition verified.

  • Alternatively, regularly stocked items in new condition may be returned and exchanged for other regularly stocked items of equal or lesser value.

  • Customers are responsible for return postage, and the condition of the item/s initially purchased must be verified in person by Laye's Creations before an exchange can take place.

  • Customers may request a refund for any amount credited to them after the exchange takes place. Should the exchange items be of greater value than the initial purchase, customers are responsible for paying the full amount owed to Laye's Creations before the exchange may take place.

In the unlikely event your item arrives damaged, please take a picture and email it to b.s.laye@hotmail.com, along with a description of the problem/s. We will work with you to resolve the issue/s, usually by either fixing or replacing your product. Customers are responsible for return postage, if necessary.

Custom orders

Customers have 48 hours after payment has cleared to amend or cancel their order for a full refund. After this time, custom orders become non-refundable and work on your order will begin. Custom orders cannot be exchanged.

  • We try and test all our products with our own animals, and can vouch to their ability to be used for the purpose for which they were designed. If for some reason your product does not work as designed, or malfunctions within the first year after you purchased it, please get in touch and we will repair or replace your product for cost of shipping.

  • Note that this offer is only valid if the product has been used solely for its designed purpose. If your product has been used in any other way, this warranty is void.

  • (Regular wear and tear through normal use is to be expected, and not covered by this warranty.)

Laye's Creations

All products handmade in

Lethbridge, AB, Canada

b.s.laye@hotmail.com

Visit

Information

Social

Sign up to our email list

Check out our BLOG

Join Our Email List And Receive 10% Off Your First Order!

logo of Release Equine and Laye's Creations

© 2020 by Laye's Creations. Proudly created with Wix.com