SHIPPING RETURNS

  • Orders will be shipped with Canada Post 1-3 business days after payment has cleared.

  • We currently offer Canada, US, and ROW flat rate shipping.

  • Free shipping on all orders over $150CAD.

  • Due to Covid-19, there are no guarantees on delivery times right now. We appreciate your understanding on this matter.

  • Free Lethbridge delivery is also available at checkout! (Note; free delivery will be available in Saskatoon as of the end of August 2021, due to Bob and Sarah relocating!)

Return & Exchange Policy
  • Products may be returned within 28 days of customer receipt, in the same condition in which they arrived, for store credit or exchange.

  • Exchanges will be for in stock items only (not custom orders).

  • For hygiene reasons, Paw  Butter may not be returned.

  • Custom orders are non-returnable and non-refundable 48 hours after payment has cleared.

  • We try and test all our products with our own animals, and can vouch to their ability to be used for the purpose for which they were designed.

  • If for some reason your product does not work as designed, or malfunctions within the first year after you purchased it, please get in touch and we will repair or replace your product for cost of shipping.

  • Note that this offer is only valid if the product has been used solely for its designed purpose. If your product has been used in any other way, this warranty is void.

  • (Regular wear and tear through normal use is to be expected, and not covered by this warranty.)